Our Coronavirus (COVID-19) operational status page can be found here > 
WE ARE OPEN ONLINE & DELIVERING SAFELY. WEBSITE ORDERS ARE MOST WELCOME.
 

CUSTOMER NOTICE - VERY HIGH DEMAND (email & calls)

Due to unprecedented demand for home-delivery gardening products since 'lockdown', email and call levels remain at a record high.  

Emails: Our average response time is currently a working week. We continue to reduce our email backlog.

Calls: We are answering every call when available (9am-1pm weekdays). If all colleagues are engaged on customer calls, please try again later.

Thank you for your patience at this very busy time.

Returns

You wish to return or cancel your order?

We are sorry to learn that you have a problem with a product and/or your order. 

Tell us what we need to know & arrange

To create your support request please complete the below form. For identity purposes, the information you enter must be the same as you gave to us when you placed your original order. Once complete, click the ‘Submit Return/Exchange' button (we also accept pre-delivery cancellations using this form too).

Next steps

On submission we'll confirm your identity and review your request, being in touch soon after to explain what will happen next.

Good to know

The period allowed to consider a 'delivered goods' request, as dictated by statute, is 14 days from the date of delivery. Subject to any collection charges (at cost, we don't profit), a refund will be processed once the goods return to the originating location (commonly the manufacturer) in the expected condition; having not been installed and being fit for resale for example. 

Return Details

© 2020 One Garden Ltd. Foundation House, Paddock Road, Caversham, Reading, Berkshire. RG4 5BY.
Registered in England & Wales No. 8939365. VAT No. 196 3243 88.
"One Garden" and the One Garden logo are registered trademarks of One Garden Limited. All rights reserved.

All prices include VAT. Product names and category filters show generic imperial sizes to aid comparison. For precise product size data see 'Detailed Measurements'. Selected distant regions may attract a manufacturer delivery surcharge; by location, brand or product. The 'Delivery' tab or 'Free Delivery?' postcode checker on each product will confirm if any such charge applies.