Privacy

Overview

One Garden takes user privacy seriously and makes all reasonable efforts to protect it. We have created this privacy policy in order to share with you our information collection and usage practices. For peace of mind, we warrant to you that:

We will never knowingly sell or assign your personal information without your knowledge and/or approval.

By using, registering or placing an order on the One Garden website, you consent to the collection, use and transfer of your information under the terms of this policy. Since this is a growing web site and Internet technologies are constantly evolving, this policy is subject to change at any time and updates will be posted here.

This policy works hand-in-hand with our Terms and Conditions, the link to which can be found at the bottom of every web page.

What personal information does One Garden collect and how is it used?

When you visit, register or order products we may ask you to provide certain information about yourself including your name, email address, home or business address and other information. One Garden will not collect personally identifiable information from users while they use the web site, unless they voluntarily provide it to us or authorise us to collect such information.

We may use or disclose personally identifiable information to:

1. Efficiently operate and manage the One Garden website.

2. Provide products and/or services that have been requested by you.

3. Respond to other enquiries or requests made by you.

4. Provide you with information about special offers, sale promotions, new products or services.

5. Enable our trusted supply-chain partners and/or distribution partners to fulfil your order.

One Garden may, from time to time, send surveys or requests for reviews or your feedback in order to help us improve our website and services. The user responses we receive will be used only to evaluate our performance and no personally identifiable information from respondents will be shared beyond the Company; except your own consumer-generated reviews.

One Garden may send newsletters to introduce special offers or contests. If you subscribe to our newsletter sign up to participate, we will collect your email address. If you are a chosen winner in a contest, you give us permission to use your name and selected information about you for marketing purposes.

To maintain customer service standards and to assist staff training, we may record and/or monitor incoming calls.

What non-personal information does One Garden collect and how is it used?

One Garden may collect and track certain non-personally identifiable information including, but not limited to, IP number and browser type, access times, domain names, usage habits and other information which does not specifically identify any individual. The Company may use and disclose non-personally identifiable information for any number of reasons, including but not limited to, working with business partners and improving our website and services.

Does One Garden have a newsletter?

Yes, on occasion One Garden may send a newsletter via email. A newsletter will only be sent to a user who specifically ‘opted-in’ during the website checkout process or by subscribing within the newsletter subscription box at the base of this website. In these newsletters we may inform our users about new products, new ranges and any upcoming events or special promotions.

A user may choose to unsubscribe from the newsletter at any time by clicking the link provided at the bottom of any of the newsletters received.

Does the One Garden website use cookies?

Yes, cookies are small text files that a website can write to your computer. They are widely used throughout the Internet in order to ensure a website functions as intended, as well as to provide usage information to the owners of the website. We use cookies to identify you, allowing you to create an account and log into our website to review your order history and information held. Cookies (or links) are also used by our affiliates to identify you as a visitor of https://www.onegarden.co.uk. One Garden does not use cookies to store information such as credit card numbers, telephone numbers or other sensitive information you provide.

This privacy policy accounts only for the use of One Garden generated cookies. It does not set out to define the use of cookies employed by any other third-party or advertiser.

What about data security?

We employ security measures to protect, so far as reasonably possible, your information from access by unauthorised persons. We will retain your information for a reasonable operational period or as long as the law requires or permits. One Garden expects their advertisers and partners to maintain stringent security practices to also protect the data users may provide to them. However, in the event of a breach of their own security measures, you agree that One Garden will not be liable for any losses or damages.

One Garden limits access to personal information about users to employees, for whom we reasonably believe it is necessary in order to provide our products or services to you.

Will this privacy policy change?

One Garden reserves the right to amend this policy at any time to maintain its ongoing validity and effectiveness. Users understand and agree that continued use of the One Garden website assumes that they have read and accepted that this policy may be amended from time to time.

Where can I access this policy again?

This policy will always be readily accessible via the 'Privacy' link at the base of any page on this website.

Payment partners

Our primary payment processing partner is UPG plc, who are integrated directly to all of the major UK card acquiring institutions. One Garden also accepts PayPal as an alternative payment gateway too. Users are subject to the terms of use, privacy policies and legal requirements of each payment gateway, of which you are able to review via each gateway's website.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to support@onegarden.co.uk.

© 2017 One Garden Ltd. Foundation House, Paddock Road, Caversham, Reading, RG4 5BY.
Registered in England & Wales No. 8939365. VAT No 196 3243 88.