Contact Us
Telephone
Have a question on a product or wish to order one?
Our lines are presently restricted to 9am-1pm, Monday to Friday (excluding Bank Holidays). So, give us a call on 0333 121 10 11.
Calls cost no more than regular calls to geographic 01/02 numbers, whether you call from a fixed line, mobile or payphone.
Don’t want to talk to us? That’s OK, we won’t take it personally, just email instead. Note: high demand, up to 3 working days reply time.
Sales advice (pre-order): sales@onegarden.co.uk
Support help (post-order): support@onegarden.co.uk
Live Help (chat) Suspended during COVID-19 phase
Email too slow? Need an answer to that important question before making a purchase? We offer a Live Help (chat) system. It's at the bottom right of your screen. Look, it's there now!
Just click the Live Help bar, type your question then hit 'Enter' on your keyboard and one of our highly knowledgable staff will respond there and then.
Outside of office hours the chat function can be used to leave feedback. We welcome feedback from any users of our website, not just customers, as it helps us know when we are doing well or if we are missing something.
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Finally, there's always the 'Old School' way. Please feel free to send us a letter:
One Garden Ltd
Foundation House
Paddock Road
Caversham
Reading
Berkshire
RG4 5BY
Please note, we do not hold or display any stock at this location.
Why not follow us on Twitter? We'll be placing exclusive offers there from time-to-time just for followers…twitter.com/onegardenltd