Contact Us
Please visit the COVID-19 page for our communication and operational status during this period of office closure.
Telephone
Have a question on a product or wish to order one?
During the COVID-19 lockdown, our homeworking call service is severely limited and only active between 9am to 1pm - Monday to Friday (excluding Bank Holidays), so give us a call on 0333 121 10 11. Thank you for your patience and understanding.
Calls cost no more than regular calls to geographic 01/02 numbers, whether you call from a fixed line, mobile or payphone.
Don’t want to talk to us? That’s OK, we won’t take it personally, just email instead. Note: Severely limited home-working capacity, up to 5-7 working days reply time:
Sales advice (pre-order): sales@onegarden.co.uk
Support help (post-order): support@onegarden.co.uk
Live Help (chat) SUSPENDED (during COVID-19 home-working phase)
Email too slow? Need an answer to that important question before making a purchase? We offer a Live Help (chat) system. It's at the bottom right of your screen. Look, it's there now!
Just click the Live Help bar, type your question then hit 'Enter' on your keyboard and one of our highly knowledgable staff will respond there and then.
Outside of office hours the chat function can be used to leave feedback. We welcome feedback from any users of our website, not just customers, as it helps us know when we are doing well or if we are missing something.
Post
Finally, there's always the 'Old School' way. Please feel free to send us a letter: Note: Do not mail us, our offices are closed as we are entirely home-working.
One Garden Ltd
Foundation House
Paddock Road
Caversham
Reading
Berkshire
RG4 5BY
Please note, we do not hold or display any stock at this location.
Why not follow us on Twitter? We'll be placing exclusive offers there from time-to-time just for followers…twitter.com/onegardenltd