Free UK Delivery* Subject to location
14 Day Returns For peace of mind
The Garden Experts Decades of expertise
Reviews 4.6 out of 5,  4971 reviews

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Delivery & Returns

 

Delivery

Overview

One Garden works hard to provide delivery on days suitable for our customers. Pick a day options are available on many products and where that option is unavailable you will be contacted by the delivery team and a date will be arranged with you directly. Deliveries typically occur on weekdays, however some 'pick-a-day' products offer free weekend availability too. We do not currently offer paid for express deliveries.

Size of vehicle

Deliveries for most panel-based products will be made on a 7.5 ton truck (similar size to a removals van or your local council’s bin lorry). The panels will be manually taken from the truck, one-by-one, and delivered to your property. Smaller and boxed items are often delivered by courier in vehicles similar size to a Transit van (other van manufacturers are available…) If there are any delivery restrictions then please either inform One Garden when placing your order or let the delivery team know when you are contacted.

Delivery location

All deliveries are made to kerbside or to a customer’s driveway. Drivers are insured when delivering to the front of the customer’s property. They are not covered to deliver to the rear of, into or through a customer’s property.

Free delivery

One Garden offers free delivery on the majority of the products it sells but there are some exceptions due to location and the relative manufacturer’s delivery infrastructure. Any delivery charges that apply to an order are shown before any payment is made.

 

Returns

Overview

Customers can reject goods at the point of delivery if they are damaged or incorrect and the driver should take the goods away there and then. If goods have been delivered and the customer then wishes to return the goods, we will need to be contacted and instructed how to proceed. Replacement goods can be dispatched from the manufacturer or if the goods are unsatisfactory and the customer wishes the order cancelled then One Garden must be e-mailed a cancellation request in line with our cancellation policy. Please see our Terms & Conditions.

Collection of goods

Any goods to be returned must be returned to the state in which they were delivered (i.e. flat-packed or boxed) and made freely available for the driver to collect. A collection date will be arranged and on that date the goods should be located at the point of delivery (kerbside or driveway as appropriate). The driver is not covered to come into or through customer’s property to collect goods.

The above is subject to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. 

To arrange a return or cancellation please visit our:  Returns page.

Once there, you should populate the required fields to enable us to verify your identity. On submission we will review your request and make contact with you in due course to confirm the next steps.

Yes, free delivery!

At One Garden, we offer a free* home delivery service across the UK mainland on the vast majority of our products.

Some exceptions exist though for selected distant, offshore and less frequently serviced areas. Where applicable, a distant charge (at cost) will be shown before you buy. For peace of mind, every product page includes our postcode checker, allowing you to check if a surcharge applies to your location; on that product.

For more information about delivery, please take a look at our delivery and returns page.

If you buy more, you may save more!

We work closely with our factory partners to enable us to offer highly competitive retail pricing. If the factory price goes down, we pass on the savings by lowering our retail pricing too.

We love to reward extra custom, so look out for those products displaying a "Multi Buy Discounts" table. This'll offer a reduced unit price when a greater quantity is purchased. So, increase the 'Product Quantity', hit a trigger level and watch the price per item fall!

Being the loyal bunch we are, we enjoy rewarding loyalty shown by others too. Once fulfilled, we reward every order with a unique loyalty voucher, entitling a one-time 3% discount off a future purchase (redeemable within 6 months).

Our special offers and promotional discounts only appear online for a limited time, so don't delay, if a deal takes your fancy today... Buy now!

A range designed to fulfil your gardening needs and aspirations

One Garden offers an ever-growing range and variety of quality garden products, from a host of leading manufacturers. All delivered fresh from the factory, directly to your door.

From a traditional wooden shed like Grandpa used to have, through sleek metal sheds to the more contemporary plastic sheds, we are confident there'll be something here for you.

But... there's so much more to One Garden. We also offer an extensive range of fence panels and gates, garden structures and seating, storage, garages, log cabins, summerhouses, arbours, greenhouses, playhouses, decking, tools... the list goes on and on.

Our range is ever-expanding. We are always on the lookout for new gardening opportunities so why not bookmark this site, come back later and see what's new.

We care about your order as much as you do

One Garden provides a safe and secure environment for its customers. We want you to feel happy and confident with your decision to favour your order with us. Our checkout payment system conforms to the industry's toughest standards for example, being securely integrated with one of the World's largest payment processors.

Every order placed is supported by a series of email communications. From a transaction confirmation on placement, followed by our official VAT sales invoice (order confirmation) upon processing. You'll also receive delivery information, review reminder and loyalty voucher emails along the journey too.

For your peace of mind, we offer a 14 day no-quibble returns policy and a minimum 12 month parts warranty. Look out for each manufacturers' own warranty too.

One Garden is a debt-free, wholly UK-based Company. Our knowledgeable team have between 10 to 40+ years industry experience. We're here to offer any help or advice you may need.

 

All prices include VAT. Product names and filters show generic imperial sizes to aid comparison only. For actual size, see 'Detailed Measurements'.
Distant regions may attract a delivery surcharge; by location, brand or product. The product page 'Delivery' tab or postcode checker will confirm if a surcharge applies.