Update - COVID-19 - 6th January 2021:
To respect the latest national lockdown (from the 5th January) and the wellbeing of our colleagues, we have reverted to a distant, homeworking model. Our team are all now working remotely and our own communications are being maintained normally. We/you may though experience some minor third-party (manufacturer and carrier) communication delays at this time, thus we thank you for your understanding and patience.
In these unprecedented and uncertain times, naturally we shall comply with all instructions and guidance issued by The UK Government.
To ensure the wellbeing of our customers, our distant model allows us to mitigate in-person contact to merely the delivery phase. Our manufacturing/delivery partners have taken steps to respect the need to 'socially distance' themselves on arrival at your property.
A small team of experienced support colleagues has returned to our socially distanced and reconfigured office. After experiencing the record demand for home-delivery gardening products during 'lockdown', custom remains unseasonably high. We therefore ask for your patience and understanding, should email response times extend at peak times.
Our telephone support lines are open between 9am-1pm weekdays for customer service (post-sales) enquiries, while we operate our distanced model.
Where possible online ordering is preferred and most welcome, especially while our team focus on servicing support-based calls at this busy time.