Our Coronavirus (COVID-19) operational status page can be found here > 
WE ARE OPEN ONLINE & DELIVERING SAFELY. WEBSITE ORDERS ARE MOST WELCOME.
 

CUSTOMER NOTICE - VERY HIGH DEMAND (email & calls)

Due to unprecedented demand for home-delivery gardening products since 'lockdown', email and call levels remain at a record high.  

Emails: Our average response time is currently a working week. We continue to reduce our email backlog.

Calls: We are answering every call when available (9am-1pm weekdays). If all colleagues are engaged on customer calls, please try again later.

Thank you for your patience at this very busy time.

Coronavirus (COVID-19)

In these unprecedented and uncertain times, naturally we shall comply with all instructions and guidance issued by The UK Government.

To ensure the wellbeing of our customers, our distant model allows us to mitigate in-person contact to merely the delivery phase. Our manufacturing/delivery partners are taking steps to respect the need to 'socially distance' themselves on arrival at your property.

A small team of experienced support colleagues has returned to our reconfigured and distanced office. They are working at full capacity at this exceptionally busy time. We ask for your patience and understanding, as email response times remain extended due challenging supply-chain conditions, allied to the record demand experienced by the UK home-delivery gardening sector during lockdown. We continue to reduce this response time, however we expect delays to remain throughout June, until demand lessens and service levels resume to usual capacity.

One Garden's operational service levels at this time are:

-    Order processing:   OK, no issues.
-    Phone lines:   Support lines open 9am-1pm weekdays (if unanswered, colleagues are on other calls)
-    Email handling:   Very high demand, capacity backlog (response time up to 5 working days, sorry)
-    Website:   OK, no issues.
-    Live Chat:   Suspended
-    Stock:   Low, exceptionally high demand.
-    Delivery*:   OK, isolated delays (orders are being fulfilled. Some rescheduled dates will be inevitable at this time)

 

We urge everyone to heed all public service advice and distance and/or isolate themselves wherever possible, while we all strive to keep ourselves and our loved ones safe.

 

© 2020 One Garden Ltd. Foundation House, Paddock Road, Caversham, Reading, Berkshire. RG4 5BY.
Registered in England & Wales No. 8939365. VAT No. 196 3243 88.
"One Garden" and the One Garden logo are registered trademarks of One Garden Limited. All rights reserved.

All prices include VAT. Product names and category filters show generic imperial sizes to aid comparison. For precise product size data see 'Detailed Measurements'. Selected distant regions may attract a manufacturer delivery surcharge; by location, brand or product. The 'Delivery' tab or 'Free Delivery?' postcode checker on each product will confirm if any such charge applies.