Coronavirus (COVID-19)
Status : Wednesday 8th April 2020
In these unprecedented and uncertain times, naturally we shall comply with all instructions and guidance issued by The UK Government.
To ensure the wellbeing of our customers, our distant model allows us to mitigate in-person contact to merely the delivery phase. Our manufacturing/delivery partners are taking steps to respect the need to 'socially distance' themselves on arrival at your property.
All of One Garden's team members are now home-working. Our primary communication channel is email. We have a temporary phone system in place; please leave a message if we fail to capture your/every call.
One Garden's operational service levels today are:
- Order processing: GOOD (< 1 hour)
- Phone lines: LIMITED (lines are very busy, temporary home-working structure. Please be patient, thank you)
- Email handling: GOOD (1 working day)
- Website: OPERATIONAL
- Live Chat: SUSPENDED
- Stock: LIMITED
- Delivery*: GOOD (all orders are being fulfilled)
*Presently, we are not experiencing delivery service disruption to any great degree. Potential isolated delays due to driver/carrier availability and/or Government-directed closure may be unavoidable. It remains a possibility that a driver may need to isolate at short notice, leaving a load unable to depart from its depot. Once known, we will communicate on such a delay and/or reschedule at the earliest possible opportunity. We respectfully ask for your patience and consideration should such regrettably occur.
We urge everyone to heed all public service advice and distance and/or isolate themselves wherever possible, while we all strive to keep ourselves and our loved ones safe.
Additional notices
07/04/2020 - 12.00hrs - Shire delivery leadtimes increased due to factory/delivery high demand.
07/04/2020 - 11.00hrs - Rowlinson delivery leadtimes increased due to temporary factory shutdown; from 10th-19th April.
06/04/2020 - 23.00hrs - Mercia & Absco products temporarily suspended (set to 'Not in Stock') due to high demand. To allow existing, large order bank to be dispatched.
06/04/2020 - 13.00hrs - Remaining Swift Edge products set to 'Not in stock' due factory exhausting raw materials for these lines.
02/04/2020 - 17.00hrs - Delivery periods updated (increased by 7 days) to reflect high demand for Shire and Mercia products.
01/04/2020 - 13.00hrs - Positive news, 75%+ of the Rowlinson range has now returned to sale; stock now available.
01/04/2020 - 11.00hrs - Yardmaster 48HR Express Delivery service suspended by Yardmaster. Their standard delivery service continues unaffected.
31/03/2020 - 16.00hrs - Selected Swift Edge & Watershed products set to 'Not in stock' due factory exhausting raw materials for these lines.
30/03/2020 - 23.00hrs - Protek products temporarily suspended (set to 'Not in Stock') due to high demand. To allow existing, large order bank to be dispatched.
26/03/2020 - 14.00hrs - Rowlinson products set to 'Not in stock' as Rowlinson are temporarily closing today; all existing Rowlinson orders will be delivered.
25/03/2020 - 16.00hrs - Bullbarrow products set to 'Not in stock' as Bullbarrow are temporarily closing by the weekend; no further deliveries of their products.
25/03/2020 - 16.00hrs - Deco-Pak products set to 'Not in stock' as Deco-Pak have temporarily closed; no further deliveries of their products.
25/03/2020 - 10.30hrs - Zest 4 Leisure have now temporarily closed to all UK retailers. All undelivered Zest customers will regrettably be emailed today with a cancellation notice.
24/03/2020 - 13.30hrs - Zest 4 Leisure have revised their trading position, they will no longer be accepting new orders at this time. Their range has been set to 'Not in Stock' with immediate effect.
23/03/2020 - 16.00hrs - All Guardian-branded fencing & gates temporarily suspended from sale by manufacturer (high demand).